Science of compliance
We use ISO International Standards to ensure that our services are safe, reliable and of good quality. For Julius Rutherfoord, they are strategic tools that reduce costs by minimizing waste and errors and increasing productivity. Furthermore, compliance with ISO standards gives our clients the peace of mind that all procedures in place are designed to deliver consistently high standards of service.
James Bennett, Operations Director at Julius Rutherfoord, explains; “The business has always strived to weave ISO quality standards into its DNA. This helps to make a culture where standards, systems and procedures grow organically with the business, and as a result our people find it much easier than most to embrace new systems, compliance and change”.
The 4 day audit, which took place in July 2012, was managed by the UK’s leading independent ISO management systems assessors, NQA. The rigorous audit checked every aspect of our Environmental, Quality and Occupational Health and Safety Management Systems, both at our head office and at the following five client premises;
The Honourable Society of the Inner Temple
The Charter School
Financial Ombudsman Services
Julius Rutherfoord’s Quality, Compliance & Innovation Manager, Sandra Loxley not only accompanied NQA Regional Assessor David Winterburn on all site visits, but also showcased all the management systems we have in place at our HQ in Battersea.
Continual improvement and development is the joint theme across all of these standards. The assessor examined everything from employee security vetting, induction and training; communication with customers and how we record this communication; customer satisfaction levels; complaints procedures and response times; internal auditing; quality auditing; compliance with current environmental legislation, environmental initiatives and that all Health & Safety procedures are followed.
The written report confirmed that NQA found no Major Nonconformities during their 4 day audit and continued ISO and OHSAS registration for Julius Rutherfoord was authorised and approved.
This registration underlies Julius Rutherfoord’s commitment to undertake all our operations under carefully controlled, legally compliant management systems. We believe this commitment gives all our clients even greater confidence in the services we provide. You can rest easy in the knowledge that you are safe with Julius Rutherfoord, the UK’s best cleaning company.