Royal Botanic Gardens, Kew.
The Royal Botanic Gardens, Kew are a UNESCO World Heritage Site comprising gardens and botanical glasshouses set across 132 hectares in South West London.
Founded in 1759, Royal Botanic Gardens, Kew, is recognised as one of the most eminent centres for research and conservation in plant biodiversity in the world. Starting from 1st November 2013, Julius Rutherfoord have been selected as the specialist cleaners best suited to provide the standard of care required for cleaning this high profile and sensitive environment.
As well as being a world-leading scientific institution, Royal Botanic Gardens, Kew is also one of London’s most popular tourist attractions. Public areas are open 363 days a year and receive over 1 million visitors annually. Julius Rutherfoord has also been selected for maintaining the cleanliness of public areas and public toilets.
This large and varied site which includes: Laboratories; Glass Houses; Grade 2 listed library with the invaluable national collection of plant samples; offices across 4 Grade I listed buildings and 36 Grade II listed buildings; and Public Toilets, requires experience in a number of cleaning specialisms – something that Julius Rutherfoord successfully demonstrated throughout the tender process.
Part of the successful bid included the use of bicycles with trailers to facilitate the efficient and environmentally friendly movement of cleaners across the large site, allowing them to respond to incidents quickly. Additionally, Julius Rutherfoord has employed an electric buggy for the distribution of supplies and equipment.
A further innovation from Julius Rutherfoord is the suggestion of installing customer satisfaction monitors to the public toilets across the gardens. This allows customers to provide feedback on their level of satisfaction on the cleanliness of the toilet facilities. This is being initially trialled at the Gardens busiest toilet at the White Peaks Restaurant.