How biometric identification will change the cleaning industry
For many of us, our first experience of biometric identification came with the e-passport, which uses facial biometrics to identify individuals passing through airport customs. Biometric identification techniques use unique physical characteristics such as fingerprint and iris patterns, or facial measurements to uniquely identify individuals.
At Julius Rutherfoord, we go to great lengths to ensure that our contract management and security measures are the best in the business. To reinforce our sophisticated staff security vetting procedures and to ensure our clients receive the level of service they pay for, we have started trialling on-site biometric time and attendance monitoring.
There are several advantages of using biometric time & attendance over existing telephone based systems. First of all, by using fingerprint scanning upon check in/out, we can eliminate the possibility of buddy punching where employees get their friends to clock them in for shifts in their absence. The new system also ensures that only authorised personnel deliver our services. In addition to this, when a cleaner checks in/out the unit takes a photo of them, providing us with another method of confirming that the correct cleaner has turned up on site at the correct time.
With other less sophisticated systems it can often be difficult to record when cleaners are going on breaks and working overtime – the new biometric time & attendance system has settings for both of these, allowing cleaners to get the overtime pay they have earned, whilst ensuring clients receive the service they have paid for.
Another crucial advantage of biometric cleaner identification is when there are network connection issues. Previously, if there were network problems, any check ins/outs during this period would simply be lost. However, our new biometric scanner will retain the data until the network is re-established and then relay it back to our head office.
To prevent tampering, the biometric scanner has a built-in alarm. If it is removed from the wall then an alarm will be sent to our head office team as well as the site manager. Furthermore, if cleaners are late or have not shown up, then emails will automatically be sent to the site manager and head office team. Finally, when cleaners are checking in/out but wish to report some damage or issue then they can follow the on screen instructions and the system will instantly inform the relevant people.
It is clear that the biometric time & attendance system is a fantastic tool. We will be trialling it on specific contracts with the aim to eventually distribute it to all our contracts.