Fresh thinking in cleaning – Julius Rutherfoord reaches finals in business awards
We are delighted to announce that we have been shortlisted as a finalist in three categories at the Wandsworth Business Awards 2016; the Best Green Business award, the Best Customer Service award, and the best Training and Development award.
Organised by the Wandsworth Chamber of Commerce, the awards celebrate business talent and best practice in the local community. Entering the Best Green Business award, we highlighted the collaborative approach we take with our clients, focusing on sustainability and long-term responsibility for the protection of our working and living environments.
We take an intelligent and flexible approach to reducing our carbon footprint, and champion reducing, reusing and recycling where possible. Our environmental management system is accredited to ISO14001 and we are Carbon Smart Gold certified and a registered upper tier waste carrier, among other credentials.
We don’t just use ‘sustainability’ as a buzzword; it is part of our business model. There are 37 solar panels on our head office roof, we have introduced a hybrid and liquid petroleum-powered fleet, and we use vehicle emission monitoring software and centralised distribution centres to reduce mileage.
Furthermore, we are proud that we send 0% of our waste to landfill thanks to our use of a waste management and recycling service, and we actively promote the use of chemical-free cleaning products.
Not only have our actions reduced our own environmental impact, we also actively encourage and assist our clients in reducing their own carbon footprints and achieving their own environmental goals.
At the same time, we have also been shortlisted for the Best Customer Service award. We know that every single person working here is part of the customer care team, from cleaning operatives to office staff, departmental heads and directors.
The feedback provided across all levels gives us the opportunity to deliver pragmatic responses and make changes swiftly. Our Customer Relationship Management Service Centre tracks client interactions, from origin to resolution, highlighting reactive and proactive measures and incorporating client feedback and instructions.
Our Service Monitoring system is administered by our Customer Champions, who maintain daily contact with their designated accounts. This way, they build a better understanding of any issues, the site specifications, service provision and the customer’s likes or dislikes.
And we have also developed a Vision, Values and Behaviours infographic which is visible in various places around our business, from the head office to client sites and cleaners’ cupboards. The poster is a continual reminder of what we are about and what we want to be renowned for – being London’s best cleaners.
Training & Development
Finally, we have also been shortlisted in the Best Training and Development category. In our day-to-day business, we recognise the immense value training and developing our staff, both for them as individuals and for our business.
We provide a clear Career Pathway to Success Programme to help our staff map out their aspirations. We have found that this improves staff retention and heightens staff engagement.
Our free staff training programmes and kick off with induction training at our Training Academy, which is located at our Head Office in Battersea. We deliver our training through the British Institute of Cleaning Science, and it is offered in multiple languages.
We also use an App which contains a library of training resources, giving our management the ability to train all our staff anywhere and at any time, and we hold annual management training days on topics, such as employment law and driver safety awareness.
Meanwhile, apprenticeship programmes are also very important to us – we have had apprentices in the Marketing and Finance departments who have completed their programmes and have become highly valued permanent members of staff.
We are proud to have been shortlisted in three categories for these prestigious awards, and want to say a big thank you to all our staff for helping to get us this far. The winners will be announced at a ceremony on 8 December!
For more information on the awards, go to www.wandsworthawards.biz/awards.html