Julius Rutherfoord recognise that excellent Customer Service is integral to the delivery of high quality services and we are committed to ensuring it is central to the planning, resourcing and delivery of all Julius Rutherfoord’s services.
Whenever clients have contact with Julius Rutherfoord they will receive consistently excellent standards of customer service. This commitment is demonstrated in a recent client perception survey that revealed a 98% satisfaction rating amongst Julius Rutherfoord clients.
We believe that we have the highest number of manager/supervisor hours per contract than any other cleaning contractor in London. This means that we can identify and address problems quickly. In addition, we also have a dedicated customer service team at our head office who aim to address all enquiries within 2 hours, or the next working day if the message is left over a weekend or Bank Holiday.
Julius Rutherfoord operates a clear complaints procedure that enables both our staff and clients to raise concerns where they consider our level of service is unsatisfactory. Our complaints procedure:
In the unlikely event that a “repeat” complaint arises, in line with our complaints procedure, we have a robust mechanism which captures details of all complaints and as such, “repeat complaints” are easily identified.